Datenschutzerklärung

This Privacy Policy was last updated on: October 2025

Privacy Policy

Delcom B.V. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, applications, and services (collectively referred to as the “Services”).

1. Who We Are

Delcom B.V.
Matrix 2, Science Park 400
1098XH Amsterdam
The Netherlands
Email: info@delcom.nl

We are the data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR).

2. What Personal Data We Process, for Which Purpose(s), and on Which Legal Basis

We only process the personal data necessary to provide and improve our Services. Below you’ll find an overview of the main categories of personal data we process, for what purposes, and on which legal basis:

Contact Data

(e.g., company name, name, email address, postal address, phone number, IP address)
We use this information to:

Contact or correspond with you regarding our Services
Deliver or perform our Services and customer support
Legal basis: Performance of a contract / Legitimate interest

Service-Related Data

(e.g., usage logs, technical identifiers, location data, IP address)
We use this information to:

Provide, secure, and optimize our Platform and Services
Monitor system performance and ensure service availability
Legal basis: Performance of a contract / Legitimate interest

Marketing and Communication Preferences

(e.g., newsletter subscriptions, contact form preferences)
We use this information to:

Send you product updates, invitations, or relevant information (only if you have subscribed or consented)
Legal basis: Consent

3. How We Collect Data

We collect personal data in the following ways:

Directly from you: when you contact us, register, or use our Services.
Automatically: when you use our website or application (e.g., via cookies, analytics, or log files).
From third parties: where permitted by law, such as integration partners or institutions using our Services.

We only collect data that is relevant and limited to what is necessary for the purposes described above.

4. How We Share Your Data

We may share personal data with:

Service providers who assist us in operating our Services (e.g., hosting, email, analytics, or support tools).
Institutional partners where our software is used as part of their operations.
Authorities where required by law or to protect our legal rights.

All third parties that process data on our behalf are bound by confidentiality and data processing agreements that comply with the GDPR.

5. International Data Transfers

We store and process data primarily within the European Economic Area (EEA).

6. How Long We Keep Data

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law.

When data is no longer needed, it will be securely deleted or anonymized.

7. Security

We take appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, or disclosure.

Delcom is ISO 27001 certified and follows the principle of ‘security by design’.
We regularly test and monitor our systems, to maintain a high level of data protection.

8. Your Rights

Under the GDPR, you have the following rights:

Access: to obtain a copy of your personal data.
Rectification: to correct inaccurate or incomplete information.
Erasure: to request deletion of your data (“right to be forgotten”).
Restriction: to limit processing of your data under certain circumstances.
Data portability: to receive your data in a structured, commonly used format.
Objection: to object to data processing based on legitimate interest or for direct marketing purposes.
Withdraw consent: at any time, without affecting the lawfulness of prior processing.

You can exercise your rights by contacting us at privacy@delcom.nl.

9. Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and support our services.

You can manage or disable cookies via your browser settings.

For detailed information, please refer to our Cookie Policy.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the date of the latest revision clearly indicated.

We encourage you to review this Policy periodically to stay informed about how we protect your data.

11. Contact

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact:
privacy@delcom.nl